90 questions across products, orders, downloads, payments, updates, support, licensing, custom lists, and compliance. Can't find your answer? Contact support →
Every database includes the fields listed on its product page, typically company name, industry, address, phone, verified email, and where available, a named decision-maker contact. The exact field list is always shown before checkout.
Record counts vary by country and industry, from a few thousand for niche segments to 300,000+ for full national datasets. The exact count is always displayed on the product page.
Yes. Every product page includes a sample data preview showing real formatting and fields, so you know exactly what you're buying before checkout.
One-time purchases by default. You own the file permanently once downloaded. Ongoing-refresh access is available separately through Enterprise and Agency plans.
Yes, most country and industry databases can be combined (e.g. "USA Healthcare") either as a pre-built product or through a Custom Database request.
No. All databases are B2B business contact data, company information and professional contacts, not personal or consumer data.
A database is a single country or industry dataset. A bundle combines multiple databases (e.g. Global Manufacturing Bundle) at a lower combined price.
Each product page lists country, industry, and record-count coverage explicitly. If you're unsure, contact support or use the Custom Database form to confirm fit before buying.
Yes, submit a Custom Database request and our team will scope feasibility and pricing for markets outside our standard catalog.
Some executive and job-title databases include LinkedIn profile URLs where publicly available. This is noted in the field list on the relevant product page.
Add a database or pack to your cart, proceed to checkout, and pay via UPI, bank transfer, or QR code. Your file is available immediately after payment confirmation.
Yes, add as many products as you need to your cart before checking out in a single transaction.
No minimum order value. You can purchase a single small pack or a full national database.
Once a digital download has been issued, orders can't be modified. Contact support before checkout if you're unsure about your selection.
Yes, Agency and Enterprise membership plans include volume-based discounts. See the Membership Plans page for details.
Yes, enter your company's billing details at checkout; the order confirmation and receipt will reflect that name.
You'll see an on-screen confirmation and receive an email receipt with your download link immediately after payment is confirmed.
Yes, simply close checkout without completing payment, no charge is made until payment is confirmed.
Yes, an invoice is generated automatically and emailed with every order, suitable for business expense records.
Yes, repurchase from the product page at any time. Returning customers get access to the latest refreshed version at time of purchase.
A secure download link is generated automatically and emailed to you immediately after payment confirmation, and also available on the order success page.
CSV and XLSX for all databases. Some Enterprise datasets are also available via API.
No, your download link remains active for your account, and support can reissue it if needed.
Contact support with your order number and we'll reissue a fresh download link, typically within a few hours.
Yes, all your past orders and their download links are available through your account order history.
Larger datasets are delivered as a zipped CSV/XLSX for faster download; smaller packs download as a direct file.
Yes, the CSV format is compatible with all major CRMs (HubSpot, Salesforce, Pipedrive, Zoho, etc.) via standard import tools.
Yes, for Enterprise and API plan customers. See the API page for authentication and endpoint details.
No practical limit, large national datasets are chunked automatically into multiple files for easier handling if needed.
Contact support with your order number for a free re-download at any time, you don't need to repurchase.
UPI (GPay, PhonePe, Paytm, or any UPI app), direct bank transfer, and UPI QR code, all through a secure checkout.
Yes, checkout runs over SSL-secured connections, and we never store your full payment credentials on our servers.
Currently, checkout is optimized for UPI and bank transfer. International card support is being expanded, contact sales if you need an alternative payment method.
Prices are displayed in your local currency where supported; otherwise, bank transfer instructions include conversion guidance.
No hidden processing fees, the price shown at checkout is the total amount charged.
Yes, every completed order automatically generates an emailed invoice/receipt.
No charge is made on a failed payment. Simply retry checkout or choose an alternative payment method.
Not for standard database purchases. Enterprise and Agency plans can discuss custom billing arrangements with our sales team.
Yes, QR payments route through the same secure, verified UPI payment infrastructure as standard UPI transfers.
Yes, for Enterprise-tier customers. Contact sales to set up PO-based billing.
Top-selling databases are re-verified monthly. Every product page displays the most recent verification date.
Enterprise and Agency plan members receive refresh notifications automatically. One-time buyers can check the product page's "last updated" badge.
One-time purchases include the version current at time of purchase. Ongoing refresh access is included in Enterprise and Agency plans.
Records are validated against public registries and live company websites; email and phone formats are also automatically checked for basic validity.
If your bounce rate exceeds 5% on a properly configured sending domain, contact support for a free re-download of replacement records.
For time-sensitive campaigns, contact support, we can often prioritize a refresh cycle for high-demand datasets.
Cross-referencing against multiple public sources, including company website status and registry filings, flags closed or relocated businesses for removal.
Yes, counts fluctuate slightly with each refresh cycle as closed businesses are removed and newly verified ones are added.
Standard databases only include currently active companies. Historical/archival data can be discussed via a Custom Database request.
We track email deliverability and bounce-rate metrics per dataset, which inform prioritization of the monthly refresh cycle.
Via the Contact page, live chat, or WhatsApp, our team typically responds within a few hours during business days.
Our support team operates Monday–Saturday. See the Contact page for current hours in your region.
Enterprise and Agency plan customers get a dedicated account contact with phone support. Standard buyers use chat and email.
Yes, describe your target market and use case, and our team can recommend the best-fit product or a custom scope.
Most support requests are answered within a few hours; urgent order issues are typically prioritized same-day.
Yes, this FAQ page covers the most common questions; for anything else, reach out directly to support.
Yes, Enterprise plans include a guided onboarding session covering delivery, API access (if applicable), and refresh scheduling.
Yes, submit a callback request via the Contact or Enterprise page and a team member will reach out.
Your order number, the product purchased, and a description of the issue, this lets us resolve it faster.
Yes, see the Partner Program page for a dedicated partnerships contact.
Yes, once purchased, the dataset is yours to use for your own outreach and internal business purposes without a usage cap.
No, standard licenses are for your own internal/business use only. Reseller rights are available through the Partner Program's Reseller tier.
Yes, internal use across your own team and organization is permitted under the standard license.
Standard licenses cover use for your own campaigns. Agencies running data on behalf of multiple clients should use the Agency plan, which is licensed for that use case.
Yes, for one-time purchases, you retain the downloaded file indefinitely under the terms of the standard license.
Yes, importing into your CRM for your own use is standard and expected.
You retain any data already downloaded during the active subscription period; new refresh access ends with cancellation.
You're responsible for complying with applicable marketing and data-protection laws in the countries you contact, see the Compliance page for guidance.
Bulk use for model training isn't covered under the standard license, contact sales to discuss a licensing arrangement for that use case.
Yes, the license terms are linked at checkout and included in your order confirmation email.
Fill out the Custom Database form with your target country, industry, job titles, and company size, our team will scope and quote it within 24–48 hours.
Most custom requests are delivered within 3–7 business days depending on scope and market complexity.
Most custom requests start at 500 records; smaller highly specific requests can be discussed directly with support.
Pricing depends on record volume, market difficulty, and field complexity, you'll receive a fixed quote before any payment is made.
Yes, the more specific your criteria, the more precisely we can scope the dataset. Include as much detail as possible in your request.
Yes, custom lists follow the same sourcing, cross-checking, and validation process as our standard catalog databases.
Yes, a small sample batch is typically provided for review before final payment on larger custom orders.
Contact support with specifics, we'll review against the agreed scope and issue corrections or a resolution as needed.
Yes, this can be set up as a recurring Enterprise arrangement, contact sales to discuss cadence and pricing.
Custom lists are compiled to your specific criteria but are not contractually exclusive unless an Enterprise exclusivity agreement is arranged separately.
We follow GDPR-aware data practices for records involving EU/UK contacts, see the Compliance page for details on our data handling and legal basis for processing business contact data.
Yes, our data sourcing and handling practices are designed with CCPA principles in mind for California-based business contacts.
Public business registries, filings, directories, and company websites, the same category of publicly available business information used across the sales and recruiting industry.
You're responsible for your own outreach practices and compliance with applicable marketing laws (e.g. CAN-SPAM, GDPR) in the markets you contact, see our Compliance page for guidance.
No, our databases are B2B business contact data, a different regulatory category from consumer personal data.
Yes, we honor legitimate opt-out and removal requests; see the Compliance page for the request process.
Yes, for Enterprise customers requiring a DPA as part of their own compliance program, contact sales.
We maintain security practices including SSL-secured checkout and access controls; our Compliance page outlines our incident response commitments.
Payment processing is handled through secure, compliant payment channels; we do not store full card details on our servers.
See the Compliance page, which links to our full Privacy Policy, Terms of Service, Refund Policy, and Licensing Agreement.
Reach out via chat, email, or WhatsApp, most questions are answered within a few hours.
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